Shipping policy

Last updated: 29 September 2026

Thank you for shopping with Whisker Atelier. Here's how delivery works.

Free delivery

Most of our orders ship free — here's exactly how it works:

Free delivery on all artwork to the United Kingdom, the EU, the United States, Canada, Australia and New Zealand.
Orders to Asia are charged a flat delivery fee.

Any delivery cost is calculated and shown at checkout before you pay, so there are never any surprises.

Shipping destinations

We currently ship to the UK, the EU, the United States, Canada, Australia, New Zealand, Switzerland, Norway, the United Arab Emirates, Israel, Japan, South Korea, Hong Kong SAR, China, Taiwan, Malaysia and Singapore. If your location isn't listed, please contact us for alternative arrangements.

Order processing time

Art prints, canvases and framed prints — please allow 2–3 business days for production before dispatch.
Custom pet portraits — we create your portrait from your photograph after you order. Once it's ready, allow 2–3 business days for production before dispatch.

Local production

Your artwork is printed by our production partners at the facility closest to your delivery address — for example, an order to Australia is printed in Australia and an order to the United States is printed in the United States. This helps your order arrive sooner and reduces its environmental impact.

Estimated delivery times

Standard delivery within the UK typically takes 2–4 business days after dispatch.
International delivery times vary by destination and courier, so we don't quote a single guaranteed window.
Need your order by a particular date? Please message us before ordering at info@thehuemap.com and we'll tell you honestly whether it's achievable.

Tracking

Once your order ships, you'll receive a shipping confirmation email with tracking details so you can follow its progress with the courier.

Customs and import taxes

Because we produce locally in most regions, customs charges are uncommon. Where they do apply, any duties or import taxes are set by your country and are your responsibility. We are not responsible for delays or additional charges caused by customs processes.

Lost, delayed or damaged orders

In the rare event that your order is lost, significantly delayed, damaged or incorrect, please contact us at info@thehuemap.com (with a photo for damaged items) and we'll arrange a replacement or refund.

Address accuracy

Please double-check your shipping address at checkout. We can't be responsible for delays or problems caused by an incorrect address, and if a package is returned because of an incorrect address, additional shipping fees may apply to send it again.